TITAN Connect — Privacy Policy
Effective 18 September 2026. This policy covers the TITAN Connect mobile
application (com.titanconnect.app), the customer portal for Young Guns
Plumbing.
TITAN Connect lets you see the work we are doing for you — your jobs, quotes, invoices, documents and appointments — and request a booking. You reach it with an invitation we send you; there is no public sign-up.
Who is responsible
Young Guns Plumbing (the responsible party)
49A Viking Drive, Kraaifontein, Cape Town, 7570, South Africa
Information Officer: Keanu Venter
Privacy contact: ygplumberswp@gmail.com
We process personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).
What the app collects
| Information | Why |
|---|---|
| Your name, email address and contact number | To sign you in and to contact you about your work. |
| Your service address and property details | So we know where the work is and can attend. |
| Your jobs, quotes, invoices, payments, documents and appointments with Young Guns Plumbing | So you can see the work we are doing for you and what it costs. |
| Messages, booking requests and feedback you send us through the app | To answer you and to arrange the work. |
What the app does not do
- It does not use your location. The app never asks for it and never receives it.
- It does not use your camera or microphone.
- No advertising, and no advertising identifier is collected.
- No analytics, behavioural tracking or profiling products are built into the app.
- No crash-reporting or telemetry SDK is included.
- Your personal information is never sold, and never shared for anyone's marketing.
- It does not read your contacts, calendar, photos or messages.
The service address shown to you is the one you gave us or the one recorded for the job. It comes from our records, not from your phone.
Where the information is stored
Information is sent over an encrypted connection (HTTPS) to systems Young Guns Plumbing
operates. Those systems are hosted with service providers outside South Africa — application
hosting in the European Union and database hosting in Ireland (Amazon Web Services,
eu-west-1). This is a cross-border transfer of personal information for the
purposes of section 72 of POPIA, and we rely on those providers' contractual data protection
commitments.
We do not share your personal information with any other third party.
Information kept on the phone itself
The app keeps your sign-in session on the device so you do not have to sign in every time. Signing out removes it, and so does uninstalling the app.
How long information is kept
Job records, quotes and invoices are business and accounting records and are kept for as long as needed for the work, for warranty and dispute purposes, and to meet tax and other legal obligations — generally five years from the end of the relevant tax year. Your portal account is kept while it is in use.
Your rights
Under POPIA you may:
- ask what personal information we hold about you and get a copy of it;
- ask us to correct or delete information that is wrong, misleading or excessive;
- object to processing in certain circumstances;
- complain to the Information Regulator (South Africa) — inforegulator.org.za, complaints.IR@justice.gov.za.
To exercise any of these, or to request deletion of your portal account and the personal information associated with it, email ygplumberswp@gmail.com. We will respond within 30 days. Deleting your portal account removes your access; invoices and job records that we are required to keep as accounting records will be retained, and we will tell you what is kept and why.
Security
Access requires your own account, reached by a single-use invitation link. You choose your own password; we never send you one. Traffic is encrypted in transit. We take reasonable technical and organisational measures to protect personal information, and we will notify affected people and the Information Regulator of a compromise as POPIA requires.
Children
TITAN Connect is for customers of Young Guns Plumbing and is not directed at children. We do not knowingly collect personal information from children.
Changes
If this policy changes, the new version will be published at this address with a new effective date.