TITAN Tech — Privacy Policy
Effective 18 September 2026. This policy covers the TITAN Tech mobile
application (com.titantech.app), used by employees and contractors of Young
Guns Plumbing to carry out field work.
TITAN Tech is a workplace application. It is not offered to the general public. It is issued to staff to record the work they do, and most of the information in it belongs to Young Guns Plumbing rather than to the person using the app.
Who is responsible
Young Guns Plumbing (the responsible party)
49A Viking Drive, Kraaifontein, Cape Town, 7570, South Africa
Information Officer: Keanu Venter
Privacy contact: ygplumberswp@gmail.com
We process personal information under the Protection of Personal Information Act 4 of 2013 (POPIA).
What the app collects
| Information | Why |
|---|---|
| Your name, work email address and role | To sign you in and to decide what you are allowed to see and do. |
| Device information — a random identifier generated on this installation, the device name, platform, operating system version and app version | So your employer can see which devices are signed in, which version each is running, and can revoke a lost or stolen device. |
| Location, approximate and precise — captured once at the moment you record a job event, never continuously and never in the background | To attach a position to specific job events such as leaving for site, arriving, and confirming an assignment. |
| Photographs and documents you capture or attach | To record the condition of a site and evidence of completed work. |
| Customer signatures captured on the device | To record a customer's acceptance of completed work. |
| Text you enter — job notes, descriptions of extra work found on site, materials used | To record what happened on a job. |
| Customer and job information belonging to Young Guns Plumbing — names, service addresses, contact numbers, quotes, invoices and job history | So you can do the job you have been assigned. |
About location
Location is requested only while the app is open, and only at the moment you record a particular job event. The app does not track your position in the background, does not follow you between jobs, and does not build a movement history. The server also checks whether location collection is permitted for that job before any position is accepted; if it is not, nothing is recorded. You can refuse the permission and continue to use the app — the job event is recorded without a position.
What the app does not do
- No advertising, and no advertising identifier is collected.
- No analytics, behavioural tracking or profiling products are built into the app.
- No crash-reporting or telemetry SDK is included.
- Your personal information is never sold, and never shared for anyone's marketing.
- The app does not listen to the microphone or read your messages, contacts or calendar.
Where the information is stored, and who else sees it
Information is sent over an encrypted connection (HTTPS) to systems Young Guns Plumbing
operates. Those systems are hosted with service providers outside South Africa — application
hosting in the European Union and database hosting in Ireland (Amazon Web Services,
eu-west-1). This is a cross-border transfer of personal information for the
purposes of section 72 of POPIA, and we rely on those providers' contractual data protection
commitments.
Where a screen shows a map or estimates travel time, the address or coordinates for that screen are sent to Google Maps to draw it. No other third party receives personal information from the app.
Information kept on the phone itself
So that you can keep working without signal, the app stores on the device: your session, the jobs assigned to you, job details you have opened or prepared for offline use, the item list, and any work you have recorded that has not yet reached the server. Work that has not yet been sent is kept until it is successfully sent — it is never deleted for being old. Signing out, or having your device revoked, clears this local copy. Uninstalling the app also removes it.
How long information is kept
Job records, evidence and signatures are business records of Young Guns Plumbing and are kept for as long as they are needed for the work, for warranty and dispute purposes, and to meet tax and other legal obligations — generally five years from the end of the relevant tax year. Staff account records are kept while the account is active and for a reasonable period afterwards.
Your rights
Under POPIA you may:
- ask what personal information we hold about you and get a copy of it;
- ask us to correct or delete information that is wrong, misleading or excessive;
- object to processing in certain circumstances;
- complain to the Information Regulator (South Africa) — inforegulator.org.za, complaints.IR@justice.gov.za.
To exercise any of these, or to request deletion of your account and the personal information associated with it, email ygplumberswp@gmail.com. We will respond within 30 days. Note that records of work done for customers are business records and may need to be retained even after a staff account is deleted; where that applies, we will tell you what is being kept and why.
Security
Access requires a personal account and is limited by role, so you see only what your role allows. Traffic is encrypted in transit. Devices are registered and can be revoked. We take reasonable technical and organisational measures to protect personal information, and we will notify affected people and the Information Regulator of a compromise as POPIA requires.
Children
TITAN Tech is a workplace application issued to employees and contractors. It is not intended for and is not made available to children.
Changes
If this policy changes, the new version will be published at this address with a new effective date. Material changes affecting staff will also be communicated directly.